Gray shaker kitchen
Policies

Terms & Conditions

Please review these terms carefully before placing an order.

Online Orders

Customers are strongly encouraged to order a sample to ensure the color, finish and style meet their expectations. Atlantic Cabinet Warehouse LLC is not responsible for items ordered solely from website images and reserves the right to reject returns or claims based on dissatisfaction with color, finish or style if a sample was not ordered beforehand. If a sample is ordered, the sample cost will be credited when the full product order is placed. Once your order is submitted, our team will contact you to verify the order and take payment by phone.

All assembled cabinet orders are final and cannot be cancelled once placed. It is the customer's responsibility to review the confirmation email and ensure all details are correct before placing an order. Cabinets sold as RTA (Ready To Assemble) will ship unassembled. Once an order is in process, no changes can be made; additional items may be ordered separately as a new order.

Pick-Up Policy

Assembled orders not collected within 10 business days will incur a 2% storage fee per day. Orders uncollected after 30 days will be disposed of at the customer's expense.

Inspection & Reporting

Concealed damages or missing items must be reported within 3 business days of receipt. Customers are responsible for opening and inspecting the entire order within that time. Claims for concealed damage made after 3 business days may be denied.

Cancellations

Orders cancelled before order picking, or for non-payment of promised orders (e.g., wire-transfer sales), will incur a 10% cancellation fee. Orders cancelled after picking/shipping incur a 20% restocking fee plus return freight. Customers are responsible for arranging all return shipments. All items must be returned in their original, unopened packaging. No returns are accepted on assembled cabinets. Assembled cabinets are built to order; full payment is required even if the order is cancelled or shipment is refused.

No Returns Accepted On

  • Assembled & modified cabinets

  • Hoods, trims, moldings, fillers & panels

  • Accessories (trash pull-outs, spice pull-outs, glide upgrades, etc.)

All returns must be authorized by Atlantic Cabinet Warehouse LLC prior to shipment. Any returned product deemed unsellable will not receive credit.

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